Privacy Policy

We collect a few different types of information, depending on how you interact with the site.

Information you give us:

• Name, phone number, and email, when you submit the contact form
• Suburb, service requested, urgency, and message details from the contact form
• Any other information you provide when you contact us by phone

Information collected automatically:

• Cookies and usage data, including page views, time on page, and scroll depth
• Device information, including browser, operating system, IP address, and screen resolution
• Approximate location based on IP address

Information from third parties:

• Call metadata when you call the tracking number listed on this site
• Conversion data from Google Ads or other ad platforms, if you arrived via a paid ad

We use the information we collect for specific, practical purposes.

• To respond to your contact form submission or phone call
• To book and complete electrical work for your property
• To provide lifetime labour warranty service or follow-up if you become a customer
• To improve the website and understand which pages convert visitors, via Google Analytics
• To attribute marketing channels, via call tracking and Google Tag Manager
• To comply with legal obligations, such as tax records and licence reporting

We only share data with the services that actually keep this website and our business running. Here is exactly who they are, what they do, and where they process data.

• Cloudflare: hosts the website and protects it from malicious traffic. Processed in the United States, with a global edge network. See Cloudflare's privacy policy.
• Google Analytics 4 and Google Tag Manager: analyse how the website is used. Processed in the United States. See Google's privacy policy.
• WildJar: tracks which marketing channel a phone call came from. Processed in Australia. See WildJar's privacy policy.
• Our lead-management system: receives contact form submissions so we can respond to your enquiry.

We do not share your data with any other third party, and we do not sell your data.

This website uses cookies, small text files stored on your device, to support analytics and tag management. Cookies help us understand how the site is used and improve it over time. You can disable cookies in your browser settings at any time, though some features of the site may not work as intended if you do. Most browsers include instructions for managing or blocking cookies in their help or settings menus.

We retain different types of data for different periods, based on business and legal requirements.

• Contact form submissions: retained for 7 years, matching Australian business record-keeping obligations
• Customer records (booked work): retained for 7 years
• Analytics data: retained per Google Analytics defaults, currently 14 months
• Call recordings (if any): retained for 12 months, unless required for an ongoing dispute

Under the Australian Privacy Principles, you have the following rights.

• Access: you have the right to ask what personal data we hold about you
• Correction: you can ask us to correct inaccurate or out-of-date data
• Deletion: you can ask us to delete your data, subject to legal record-keeping requirements
• Complaints: you can complain to us first, and if unresolved, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au

We take reasonable measures to protect your data, including secure HTTPS connections, secured infrastructure via Cloudflare, and access controls on our lead-management system. No method of transmission or storage is completely secure, but we work to protect your information appropriately.

This website is not directed at children under 16, and we do not knowingly collect data from children. If a parent or guardian believes their child has submitted personal information to us, please contact us and we will remove it.

We may update this Privacy Policy from time to time. Any changes will be reflected on this page with a new "last updated" date. Continued use of this website after an update constitutes acceptance of the updated policy.

If you have a question about this Privacy Policy or your personal data, get in touch using the details below.

• Business: Electrician Kincumber
• Operating under: A fully licensed and insured electrical business, Lic #451348C
• Phone: (02) 4039 8302
• Website: electriciankincumber.com.au

Related reading: our Terms of Use.